What is WhatsApp coexistence?
WhatsApp coexistence lets a business use the same phone number on the WhatsApp Business app and the Cloud API at the same time, with message history synced between them.
What it means for your business
Per Meta's documentation, app messages stay free, API messages follow API pricing, broadcast lists become read-only and the number has a fixed throughput of 20 messages per second.
Source: Meta for Developers, onboarding WhatsApp Business app users
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WhatsApp opt-inSIP trunkIVR (interactive voice response)Warm transferCall concurrencyVoice AI latencySpeech-to-text (STT)Text-to-speech (TTS)Khaleeji (Gulf) ArabicCode-switchingUAE PDPL (personal data law)Data residency