What is Code-switching?
Code-switching is moving between two languages in the same conversation or sentence, as many Gulf callers do with Arabic and English. AI agents must understand both without losing context.
What it means for your business
Example: "I want to book a موعد for Sunday." Test this before going live.
More from the glossary
UAE PDPL (personal data law)Data residencyWhatsApp BSP (Solution Partner)Meta Tech ProviderCold transferUAE telemarketing regulationDNCR (UAE Do Not Call Registry)Barge-in (interruptions)Answering machine detection (AMD)Containment rateAI voice agentAI receptionist