What is Answering machine detection (AMD)?
Answering machine detection tells an outbound voice agent whether a person or a voicemail picked up, so it can talk to the person or leave a short message instead of speaking to a recording.
What it means for your business
It matters for reminders and follow-ups. Detection is never perfect, so check how a platform handles the first seconds of a call and whether it bills for voicemail minutes.
More from the glossary
Containment rateAI voice agentAI receptionistConversational AIWhatsApp Business APIWhatsApp message categories24-hour customer service windowFree entry point (Click-to-WhatsApp)WhatsApp coexistenceWhatsApp opt-inSIP trunkIVR (interactive voice response)