What is AI voice agent?
An AI voice agent is software that answers or makes phone calls, understands what the caller says, replies in natural speech and completes tasks such as answering questions, booking appointments or transferring the call.
What it means for your business
It combines speech-to-text, a language model that decides what to say and do, and text-to-speech. Unlike a phone menu, the caller simply talks.
Good voice agents are connected to a calendar or CRM, hand over to people when needed and say clearly that they are an AI.
More from the glossary
AI receptionistConversational AIWhatsApp Business APIWhatsApp message categories24-hour customer service windowFree entry point (Click-to-WhatsApp)WhatsApp coexistenceWhatsApp opt-inSIP trunkIVR (interactive voice response)Warm transferCall concurrency