What is Warm transfer?
A warm transfer is when the agent briefs the next person before connecting the caller, so the caller does not have to repeat themselves.
What it means for your business
A cold transfer connects the caller directly without a briefing. Good AI agents pass a written summary either way.
More from the glossary
Call concurrencyVoice AI latencySpeech-to-text (STT)Text-to-speech (TTS)Khaleeji (Gulf) ArabicCode-switchingUAE PDPL (personal data law)Data residencyWhatsApp BSP (Solution Partner)Meta Tech ProviderCold transferUAE telemarketing regulation