What is Speech-to-text (STT)?
Speech-to-text converts a caller's spoken words into text the AI can understand. Its accuracy with accents, dialects and mixed languages decides how well an agent understands callers.
What it means for your business
For Gulf callers, test it with real recordings that include Khaleeji Arabic and English mixed in one sentence.
More from the glossary
Text-to-speech (TTS)Khaleeji (Gulf) ArabicCode-switchingUAE PDPL (personal data law)Data residencyWhatsApp BSP (Solution Partner)Meta Tech ProviderCold transferUAE telemarketing regulationDNCR (UAE Do Not Call Registry)Barge-in (interruptions)Answering machine detection (AMD)