Glossary

What is Text-to-speech (TTS)?

Text-to-speech turns the agent's written reply into a spoken voice. Natural pacing, pronunciation of local names and a voice that suits the market matter as much as the words.

In practice

What it means for your business

Choose voices with your customers' expectations in mind and test Arabic pronunciation of your brand and area names.

Languages

Related terms

More from the glossary

Khaleeji (Gulf) ArabicCode-switchingUAE PDPL (personal data law)Data residencyWhatsApp BSP (Solution Partner)Meta Tech ProviderCold transferUAE telemarketing regulationDNCR (UAE Do Not Call Registry)Barge-in (interruptions)Answering machine detection (AMD)Containment rate

See it working

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