What is Call concurrency?
Call concurrency is the number of calls an AI voice platform can handle at the same moment. It limits how many customers are answered at once during a rush.
What it means for your business
Platforms include different amounts and charge for extra lines; check it before a campaign or launch.
More from the glossary
Voice AI latencySpeech-to-text (STT)Text-to-speech (TTS)Khaleeji (Gulf) ArabicCode-switchingUAE PDPL (personal data law)Data residencyWhatsApp BSP (Solution Partner)Meta Tech ProviderCold transferUAE telemarketing regulationDNCR (UAE Do Not Call Registry)