What is IVR (interactive voice response)?
IVR is the automated phone menu that asks callers to press or say a number to reach the right department. An AI voice agent replaces the menu with a natural conversation.
What it means for your business
IVR routes calls; an AI agent can also answer, book and update systems before routing.
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Warm transferCall concurrencyVoice AI latencySpeech-to-text (STT)Text-to-speech (TTS)Khaleeji (Gulf) ArabicCode-switchingUAE PDPL (personal data law)Data residencyWhatsApp BSP (Solution Partner)Meta Tech ProviderCold transfer