What is AI receptionist?
An AI receptionist is an AI voice agent that answers a business's incoming calls, handles routine requests such as opening hours and bookings, and transfers or takes messages for anything that needs a person.
What it means for your business
Businesses use it for after-hours calls, busy periods and repeat questions, while keeping staff for complaints and complex cases.
More from the glossary
Conversational AIWhatsApp Business APIWhatsApp message categories24-hour customer service windowFree entry point (Click-to-WhatsApp)WhatsApp coexistenceWhatsApp opt-inSIP trunkIVR (interactive voice response)Warm transferCall concurrencyVoice AI latency