What is Conversational AI?
Conversational AI is technology that lets software hold natural conversations with people by voice or text, understanding intent and context and responding or acting accordingly.
What it means for your business
It covers voice agents, chat agents and WhatsApp agents. The useful ones are connected to business systems so they can complete tasks, not just answer.
More from the glossary
WhatsApp Business APIWhatsApp message categories24-hour customer service windowFree entry point (Click-to-WhatsApp)WhatsApp coexistenceWhatsApp opt-inSIP trunkIVR (interactive voice response)Warm transferCall concurrencyVoice AI latencySpeech-to-text (STT)