Yellow.ai
- Broad enterprise platform with many channels and compliance certifications (SOC 2, GDPR, ISO)
- Free plan to try a chat agent
Yellow.ai vs PolyAI
Yellow.ai is enterprise agentic AI platform (Nexus) for chat, voice and email agents; PolyAI is enterprise voice AI for customer service calls. Here they are side by side from their own pricing pages, with VYZR as a third option for Gulf teams.
Side by side
| Yellow.ai | PolyAI | VYZR | |
|---|---|---|---|
| Entry price | Free plan (500 chat sessions, then $0.99 per resolution); Enterprise is sales-led | Not published on the homepage; API credits offered to new accounts | $149/mo Starter (400 min), $349 Pro (1,000 min, WhatsApp), $699 Ultra |
| How you pay | Per resolution on the free plan; custom enterprise contracts | Enterprise deployments; dialog model API with free starting credit | Plan with AI minutes; overage $0.16–$0.23/min; Meta WhatsApp rates passed through with no markup |
| Channels | Chat, voice, email and SMS; 35+ channels on Enterprise | Phone calls and other channels via Dialog Studio | Phone calls, WhatsApp, web chat (one agent, shared memory) |
| Arabic | Not stated on the pricing page; says its voice agents work in 500+ languages | Multilingual model; languages not listed on the homepage | Arabic and English; Gulf Arabic (Khaleeji) tested on production calls; 100+ languages |
| Check with the vendor | Check with the vendor | Native, official WhatsApp Business API (official Meta partner) | |
| Phone calls | Voice agents (Nexus VOX) | Core product for enterprise contact centres | Core product: inbound and outbound, warm and cold transfers, UAE numbers on e& and du |
| Setup | Self-serve free plan; enterprise deployments through sales | Enterprise-led deployments | Build it yourself, or the VYZR team sets it up |
Where each one is strong
PolyAI
- Built for large enterprise contact centres
- Its own dialog models
Yellow.ai or PolyAI?
Pick Yellow.ai if broad enterprise platform with many channels and compliance certifications (SOC 2, GDPR, ISO) matters most. Pick PolyAI if built for large enterprise contact centres matters more. Watch for: enterprise pricing is not published (Yellow.ai); prices not published (PolyAI).
VYZR puts phone calls, WhatsApp and web chat on one agent with shared memory, answers in Arabic and English, and can be set up for you, so you do not need engineers to run it.
Yellow.ai vs PolyAI: questions
Which is cheaper, Yellow.ai or PolyAI?
Yellow.ai: Free plan (500 chat sessions, then $0.99 per resolution); Enterprise is sales-led. PolyAI: Not published on the homepage; API credits offered to new accounts. The real cost depends on your volume and add-ons.
Which one supports Arabic?
Yellow.ai: Not stated on the pricing page; says its voice agents work in 500+ languages. PolyAI: Multilingual model; languages not listed on the homepage.
Is there an option that does calls and WhatsApp together?
Yes. VYZR runs phone calls, WhatsApp and web chat on one AI agent with shared memory, in Arabic and English.
More on each one
VYZR vs Yellow.aiVYZR vs PolyAIYellow.ai alternativesPolyAI alternatives
Where these facts come from
- Yellow.ai pricing · checked 2026-11-09
- PolyAI website · checked 2026-11-09
- VYZR pricing
Vendors change prices and features often. Confirm current details with each vendor before you buy, and tell us at info@vyzr.ai if anything here is out of date.
Hear an agent handle your own scenario.
A 15-minute call. Hear an agent handle your own scenario in English or Arabic.