PolyAI
- Built for large enterprise contact centres
- Its own dialog models
PolyAI vs Retell AI
PolyAI is enterprise voice AI for customer service calls; Retell AI is developer platform for building AI voice agents for phone calls. Here they are side by side from their own pricing pages, with VYZR as a third option for Gulf teams.
Side by side
| PolyAI | Retell AI | VYZR | |
|---|---|---|---|
| Entry price | Not published on the homepage; API credits offered to new accounts | $0.07–$0.31 per minute, pay as you go | $149/mo Starter (400 min), $349 Pro (1,000 min, WhatsApp), $699 Ultra |
| How you pay | Enterprise deployments; dialog model API with free starting credit | $0.055/min voice infrastructure + chosen LLM + chosen voice; telephony from $0.015/min | Plan with AI minutes; overage $0.16–$0.23/min; Meta WhatsApp rates passed through with no markup |
| Channels | Phone calls and other channels via Dialog Studio | Phone calls (voice); chat agents | Phone calls, WhatsApp, web chat (one agent, shared memory) |
| Arabic | Multilingual model; languages not listed on the homepage | Arabic listed (ar-SA); forum users request other dialects | Arabic and English; Gulf Arabic (Khaleeji) tested on production calls; 100+ languages |
| Check with the vendor | Not native; via third-party connectors | Native, official WhatsApp Business API (official Meta partner) | |
| Phone calls | Core product for enterprise contact centres | Core product; 20 concurrent calls included, +$8 per extra | Core product: inbound and outbound, warm and cold transfers, UAE numbers on e& and du |
| Setup | Enterprise-led deployments | Self-serve for developers | Build it yourself, or the VYZR team sets it up |
Where each one is strong
Retell AI
- Transparent per-component pricing and $10 free credit
- 20 concurrent calls included on pay-as-you-go
- Wide choice of models and voices, SIP at no charge
PolyAI or Retell AI?
Pick PolyAI if built for large enterprise contact centres matters most. Pick Retell AI if transparent per-component pricing and $10 free credit matters more. Watch for: prices not published (PolyAI); you build, test and maintain the agent yourself (Retell AI).
VYZR puts phone calls, WhatsApp and web chat on one agent with shared memory, answers in Arabic and English, and can be set up for you, so you do not need engineers to run it.
PolyAI vs Retell AI: questions
Which is cheaper, PolyAI or Retell AI?
PolyAI: Not published on the homepage; API credits offered to new accounts. Retell AI: $0.07–$0.31 per minute, pay as you go. The real cost depends on your volume and add-ons.
Which one supports Arabic?
PolyAI: Multilingual model; languages not listed on the homepage. Retell AI: Arabic listed (ar-SA); forum users request other dialects.
Is there an option that does calls and WhatsApp together?
Yes. VYZR runs phone calls, WhatsApp and web chat on one AI agent with shared memory, in Arabic and English.
More on each one
VYZR vs PolyAIVYZR vs Retell AIPolyAI alternativesRetell AI pricingRetell AI alternatives
Where these facts come from
- PolyAI website · checked 2026-11-09
- Retell AI pricing · checked 2026-11-09
- Retell AI language docs · checked 2026-11-09
- VYZR pricing
Vendors change prices and features often. Confirm current details with each vendor before you buy, and tell us at info@vyzr.ai if anything here is out of date.
Hear an agent handle your own scenario.
A 15-minute call. Hear an agent handle your own scenario in English or Arabic.